Terms and Conditions of Sale
Coaching by Eicca
Version 1.1 | Last updated: 23 September 2026
1. Who we are
Mindset Mastery for Musicians is sold by Eicca Production Oy, a company registered in Finland under business ID 1630761-3 and entered in the Finnish Trade Register. Our registered address is Opastinsilta 3 lt. 2, 00520 Helsinki, Finland. Our VAT number is FI16307613.
We trade as Coaching by Eicca.
You can contact us by email at support@coachingbyeicca.com. We aim to respond within two business days.
2. These terms
These terms apply to your purchase of and access to the course. By completing a purchase you agree to them. Please read them before you buy. We recommend you save or print a copy. We also provide these terms to you in your confirmation email so that you have a lasting copy.
3. What you are buying
You are buying access to an online video course called Mindset Mastery for Musicians, currently comprising six modules and twenty-two lessons, together with the accompanying written materials, downloadable worksheets and audio recordings made available within the course. The course is delivered digitally through the Kajabi platform.
The course is self-paced and pre-recorded. It does not include one-to-one coaching, personal feedback, or any live sessions unless a live element is expressly described in the offer you purchased.
4. Price, VAT and payment
The price of the course is shown on the checkout page at the time of purchase. Prices shown to consumers include VAT at the rate applicable in your country of residence, together with any other unavoidable charges.
Payment is taken through Kajabi Payments, which processes card payments through Stripe. We do not receive or store your full card details.
The contract between us is concluded when we accept your order and payment is taken. We will send you a confirmation email promptly afterwards containing these terms and the information required by law. If payment fails or is reversed, we may suspend or withdraw your access.
5. Access
You will receive login details by email immediately after purchase. Access is granted to you personally and is not transferable.
You are responsible for keeping your login details secure. If you believe your account has been accessed by someone else, contact us at support@coachingbyeicca.com.
6. Cancelling your purchase and refunds
You can change your mind after you buy. There are two ways to do that, and you can use whichever suits you better.
Our 30-day guarantee. If the course is not right for you, email us at support@coachingbyeicca.com within 30 days of your purchase and we will refund you in full. You do not need to give a reason. This is our own promise to you, and it is longer and simpler than the law requires.
Offers that include live sessions. Where the offer you bought includes live group sessions, such as the VIP cohort, the price covers two parts: the course, and your place in the cohort. Cancel before the first live session and we refund the whole amount. From the first session onwards your cohort place is not refundable, because places are limited and a place given up cannot be offered to anyone else. Our 30-day guarantee continues to apply to the course part, so if you ask within 30 days of purchase we will refund that part and your course access will end. Your legal right to cancel, described below, is not affected.
Your legal right to cancel. If you are a consumer resident in the EU, you also have a statutory right to cancel a distance contract within 14 days of purchase, without giving a reason. You can exercise it by using the cancellation form at https://courses.coachingbyeicca.com/withdrawal, by returning the model withdrawal form at the end of these terms, or by sending us any clear statement by email. We will acknowledge your cancellation without undue delay and in a lasting form.
Either way, we refund the amount due to your original payment method within 14 days of being told, and your access to the course ends once the refund is processed.
Nothing in this clause limits the separate rights described in clause 7.
7. Legal guarantee of conformity
The course must correspond to what we have described and must be fit for the purpose for which digital content of this kind is normally used. If it does not, you may require us to bring it into conformity. If we fail to do so within a reasonable time, or the fault is serious, you may be entitled to a price reduction or to terminate the contract and receive a refund.
Because access to the course is supplied continuously, the course must remain in conformity throughout the period of supply, not only at the moment you buy it. Nothing in these terms limits or excludes these rights.
8. Lifetime access
Your purchase gives you access to the course for as long as we continue to offer it, and in any event for a minimum of five years from the date of purchase.
If we decide to retire the course, or if the platform we use ceases to be available to us, we will give you at least 90 days notice by email and will make the lesson materials available for you to download before access closes.
Lifetime access refers to the availability of the course content. It does not guarantee the continued use of any particular platform, nor does it include ongoing access to Eicca Toppinen personally.
9. Your licence and acceptable use
Your purchase gives you a personal, non-transferable licence to access the course for your own use.
You may not share your login details, copy, record, screenshot, redistribute, resell or publish the course materials, or use them to teach or train others commercially. You may not use the materials or any part of them to train an artificial intelligence system.
If you breach this clause in a way that is material, we may act as follows. Where the breach can be put right, we will tell you in writing, explain what is wrong, and give you a reasonable opportunity to remedy it before we take any further step. Where the breach is serious, and in particular where you have redistributed, resold or published the materials, we may withdraw your access immediately. Where we end your access for a reason that is not attributable to serious fault on your part, we will refund a fair proportion of what you paid.
10. Intellectual property
All course content, including the videos, written materials, worksheets, and audio recordings, remains the property of Eicca Production Oy. Nothing in these terms transfers any ownership to you.
11. What the course is and is not
The course shares personal experience and practical tools drawn from a professional career in music. It is educational in nature.
It is not therapy, counselling, medical advice, or psychological treatment, and no therapeutic relationship is created by your purchase. If you are dealing with a mental or physical health condition, please consult a qualified professional. The course also covers physical practice and movement. You take responsibility for exercising your own judgement about what is appropriate for your body, and if you have any condition that affects physical practice you should obtain clearance from a suitable professional before following that part of the course.
We do not guarantee any particular result. What you get from the course depends on the work you put into it.
12. Changes to the course
We may modify the course content during the period of supply, at no additional cost to you, for the following reasons: to adapt it to a new or updated technical environment, to migrate it to a different platform, to correct errors or inaccuracies, to reflect changes in law, and to add or improve material.
If a modification negatively affects your access to or use of the course in more than a minor way, we will tell you a reasonable time in advance, in writing and in a lasting form, and you may terminate the contract free of charge within 30 days of being told or of the change taking effect, whichever is later. That right does not apply if we keep the unmodified version available to you at no extra cost.
Occasional interruptions may occur for maintenance or for reasons outside our control.
13. Our liability
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, and for fraud.
Nothing in these terms restricts the statutory remedies available to you as a consumer, including the rights described in clauses 6, 7 and 12.
Subject to the above, we are not liable for indirect or consequential loss, or for loss of profit, income or opportunity, except to the extent that mandatory law does not permit that exclusion.
14. Business purchases
If you buy the course in the course of a trade, business, craft or profession, you are not a consumer. In that case the following do not apply to your purchase: the right to cancel in clause 6, the consumer guarantee of conformity in clause 7, the consumer dispute resolution routes in clause 17, and the mandatory home-country protections referred to in clause 18.
For business purchases, our total liability in connection with the course is limited to the amount you paid for it, and the exclusions in clause 13 apply in full.
15. Buyers outside the EU
If you are resident outside the EU, clauses 6, 7 and 17 apply only to the extent that the law of your own country provides equivalent rights. Our own 30-day guarantee applies to every buyer wherever you live.
16. Your personal data
We handle your personal data as described in our Privacy Policy, available at https://www.coachingbyeicca.com/privacy-policy.
17. Complaints and dispute resolution
If something has gone wrong, contact us first at support@coachingbyeicca.com and we will try to resolve it.
If we cannot resolve it between us and you are a consumer, you can contact Kuluttajaneuvonta, the Finnish Consumer Advisory Service, at kuluttajaneuvonta.fi. Contacting them is a required first step before the Consumer Disputes Board will take a case.
You may then refer the matter to Kuluttajariitalautakunta, the Consumer Disputes Board, at kuluttajariita.fi. We do not commit in advance to participating in proceedings before the Consumer Disputes Board.
If you are a consumer resident in another EU country, the European Consumer Centre network can help. In Finland this is ecc.fi.
18. Governing law and jurisdiction
These terms are governed by Finnish law. If you are a consumer, you keep the benefit of any mandatory consumer protections that apply in your country of residence.
If you are a consumer, you may bring proceedings against us either in Finland or in the courts of your own country of residence. We may bring proceedings against you only in the courts of your country of residence.
19. Changes to these terms
We may update these terms. The version that applies to your purchase is the version published at the time you bought the course, and we keep a dated copy of every published version. We will publish any updated version on this page with a revised version number and date.
20. Contact
Eicca Production Oy
Business ID 1630761-3
VAT number FI16307613
Opastinsilta 3 lt. 2, 00520 Helsinki, Finland
support@coachingbyeicca.com
Annex: Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Eicca Production Oy, Opastinsilta 3 lt. 2, 00520 Helsinki, Finland, support@coachingbyeicca.com
I hereby give notice that I withdraw from my contract for the sale of the following service: Mindset Mastery for Musicians
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:
