Terms and Conditions of Sale

Coaching by Eicca

Version 1.0 | Last updated: 18 August 2026

1. Who we are

Mindset Mastery for Musicians is sold by Eicca Production Oy, a company registered in Finland under business ID 1630761-3 and entered in the Finnish Trade Register. Our registered address is Opastinsilta 3 lt. 2, 00520 Helsinki, Finland. Our VAT number is FI16307613.

We trade as Coaching by Eicca.

You can contact us by email at support@coachingbyeicca.com. We aim to respond within two business days.

2. These terms

These terms apply to your purchase of and access to the course. By completing a purchase you agree to them. Please read them before you buy. We recommend you save or print a copy. We also provide these terms to you in your confirmation email so that you have a lasting copy.

3. What you are buying

You are buying access to an online video course called Mindset Mastery for Musicians, currently comprising six modules and twenty-two lessons, together with the accompanying written materials, downloadable worksheets and audio recordings made available within the course. The course teaches a framework we call the Inner Musician Method. The course is delivered digitally through the Kajabi platform.

The course is self-paced and pre-recorded. It does not include one-to-one coaching, personal feedback, or any live sessions unless a live element is expressly described in the offer you purchased.

4. Price, VAT and payment

The price of the course is shown on the checkout page at the time of purchase. Prices shown to consumers include VAT at the rate applicable in your country of residence, together with any other unavoidable charges.

Payment is taken through Kajabi Payments, which processes card payments through Stripe. We do not receive or store your full card details.

The contract between us is concluded when we accept your order and payment is taken. We will send you a confirmation email promptly afterwards containing these terms and the information required by law. If payment fails or is reversed, we may suspend or withdraw your access.

5. Access

You will receive login details by email immediately after purchase. Access is granted to you personally and is not transferable.

You are responsible for keeping your login details secure. If you believe your account has been accessed by someone else, contact us at support@coachingbyeicca.com.

6. Cancelling your purchase and refunds

You can change your mind after you buy. There are two ways to do that, and you can use whichever suits you better.

Our 30-day guarantee. If the course is not right for you, email us at support@coachingbyeicca.com within 30 days of your purchase and we will refund you in full. You do not need to give a reason. This is our own promise to you, and it is longer and simpler than the law requires.

Your legal right to cancel. If you are a consumer resident in the EU, you also have a statutory right to cancel a distance contract within 14 days of purchase, without giving a reason. You can exercise it by using the cancellation form at [CANCELLATION PAGE URL], by returning the model withdrawal form at the end of these terms, or by sending us any clear statement by email. We will acknowledge your cancellation without undue delay and in a lasting form.

Either way, we refund the full amount you paid to your original payment method within 14 days of being told, and your access to the course ends once the refund is processed.

Nothing in this clause limits the separate rights described in clause 7.

7. Legal guarantee of conformity

The course must correspond to what we have described and must be fit for the purpose for which digital content of this kind is normally used. If it does not, you may require us to bring it into conformity. If we fail to do so within a reasonable time, or the fault is serious, you may be entitled to a price reduction or to terminate the contract and receive a refund.

Because access to the course is supplied continuously, the course must remain in conformity throughout the period of supply, not only at the moment you buy it. Nothing in these terms limits or excludes these rights.

8. Lifetime access

Your purchase gives you access to the course for as long as we continue to offer it, and in any event for a minimum of five years from the date of purchase.

If we decide to retire the course, or if the platform we use ceases to be available to us, we will give you at least 90 days notice by email and will make the lesson materials available for you to download before access closes.

Lifetime access refers to the availability of the course content. It does not guarantee the continued use of any particular platform, nor does it include ongoing access to Eicca Toppinen personally.

9. Your licence and acceptable use

Your purchase gives you a personal, non-transferable licence to access the course for your own use.

You may not share your login details, copy, record, screenshot, redistribute, resell or publish the course materials, or use them to teach or train others commercially. You may not use the materials or any part of them to train an artificial intelligence system.

If you breach this clause in a way that is material, we may act as follows. Where the breach can be put right, we will tell you in writing, explain what is wrong, and give you a reasonable opportunity to remedy it before we take any further step. Where the breach is serious, and in particular where you have redistributed, resold or published the materials, we may withdraw your access immediately. Where we end your access for a reason that is not attributable to serious fault on your part, we will refund a fair proportion of what you paid.

10. Intellectual property

All course content, including the videos, written materials, worksheets, audio recordings and the Inner Musician Method framework, remains the property of Eicca Production Oy. Nothing in these terms transfers any ownership to you.

11. What the course is and is not

The course shares personal experience and practical tools drawn from a professional career in music. It is educational in nature.

It is not therapy, counselling, medical advice, or psychological treatment, and no therapeutic relationship is created by your purchase. If you are dealing with a mental or physical health condition, please consult a qualified professional. The course also covers physical practice and movement. You take responsibility for exercising your own judgement about what is appropriate for your body, and if you have any condition that affects physical practice you should obtain clearance from a suitable professional before following that part of the course.

We do not guarantee any particular result. What you get from the course depends on the work you put into it.

12. Changes to the course

We may modify the course content during the period of supply, at no additional cost to you, for the following reasons: to adapt it to a new or updated technical environment, to migrate it to a different platform, to correct errors or inaccuracies, to reflect changes in law, and to add or improve material.

If a modification negatively affects your access to or use of the course in more than a minor way, we will tell you a reasonable time in advance, in writing and in a lasting form, and you may terminate the contract free of charge within 30 days of being told or of the change taking effect, whichever is later. That right does not apply if we keep the unmodified version available to you at no extra cost.

Occasional interruptions may occur for maintenance or for reasons outside our control.

13. Our liability

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, and for fraud.

Nothing in these terms restricts the statutory remedies available to you as a consumer, including the rights described in clauses 6, 7 and 12.

Subject to the above, we are not liable for indirect or consequential loss, or for loss of profit, income or opportunity, except to the extent that mandatory law does not permit that exclusion.

14. Business purchases

If you buy the course in the course of a trade, business, craft or profession, you are not a consumer. In that case the following do not apply to your purchase: the right to cancel in clause 6, the consumer guarantee of conformity in clause 7, the consumer dispute resolution routes in clause 17, and the mandatory home-country protections referred to in clause 18.

For business purchases, our total liability in connection with the course is limited to the amount you paid for it, and the exclusions in clause 13 apply in full.

15. Buyers outside the EU

If you are resident outside the EU, clauses 6, 7 and 17 apply only to the extent that the law of your own country provides equivalent rights. Our own 30-day guarantee applies to every buyer wherever you live.

16. Your personal data

We handle your personal data as described in our Privacy Policy, available at https://courses.coachingbyeicca.com/privacy-policy.

17. Complaints and dispute resolution

If something has gone wrong, contact us first at support@coachingbyeicca.com and we will try to resolve it.

If we cannot resolve it between us and you are a consumer, you can contact Kuluttajaneuvonta, the Finnish Consumer Advisory Service, at kuluttajaneuvonta.fi. Contacting them is a required first step before the Consumer Disputes Board will take a case.

You may then refer the matter to Kuluttajariitalautakunta, the Consumer Disputes Board, at kuluttajariita.fi. We do not commit in advance to participating in proceedings before the Consumer Disputes Board.

If you are a consumer resident in another EU country, the European Consumer Centre network can help. In Finland this is ecc.fi.

18. Governing law and jurisdiction

These terms are governed by Finnish law. If you are a consumer, you keep the benefit of any mandatory consumer protections that apply in your country of residence.

If you are a consumer, you may bring proceedings against us either in Finland or in the courts of your own country of residence. We may bring proceedings against you only in the courts of your country of residence.

19. Changes to these terms

We may update these terms. The version that applies to your purchase is the version published at the time you bought the course, and we keep a dated copy of every published version. We will publish any updated version on this page with a revised version number and date.

20. Contact

Eicca Production Oy

Business ID 1630761-3

VAT number FI16307613

Opastinsilta 3 lt. 2, 00520 Helsinki, Finland

support@coachingbyeicca.com

Annex: Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Eicca Production Oy, Opastinsilta 3 lt. 2, 00520 Helsinki, Finland, support@coachingbyeicca.com

I hereby give notice that I withdraw from my contract for the sale of the following service: Mindset Mastery for Musicians

Ordered on / received on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper):

Date:

Privacy Policy

Coaching by Eicca

Version 1.0 | Last updated: 18 August 2026

1. Who is responsible for your data

Eicca Production Oy is the data controller for the personal data described in this policy. We are registered in Finland under business ID 1630761-3, with our registered address at Opastinsilta 3 lt. 2, 00520 Helsinki, Finland. We trade as Coaching by Eicca.

For anything relating to your data, contact us at support@coachingbyeicca.com.

This policy covers the course platform at courses.coachingbyeicca.com. Our main website at coachingbyeicca.com has its own privacy policy, which covers the contact form there and which is available at https://www.coachingbyeicca.com/privacy-policy. Both sites are operated by the same controller.

We are not required to appoint a Data Protection Officer and have not appointed one.

2. What we collect

When you buy the course, we collect your name, email address, billing address and country, and the details of your purchase. We do not collect or store your card number. Payment card details are handled directly by our payment processor.

You need to give us your name, email address and billing details in order to buy the course. Without them we cannot complete the sale.

When you use the course, we collect your login activity, which lessons you have opened and completed, and any progress or notes you save within the platform.

If you contact us, we keep your message and our reply.

If you sign up for our emails without buying, we collect your name and email address.

We also collect standard technical information when you visit the site, including your IP address, browser type and the pages you view. Our use of cookies is described in clause 13.

3. Why we use it, and on what legal basis

We use your data to give you access to the course, to take payment, to send you the emails that accompany the course, and to provide support. The legal basis is the performance of our contract with you.

We keep records of sales and payments to meet our accounting and tax obligations. The legal basis is compliance with a legal obligation.

We use technical and login data to keep the platform secure and working properly, and we look at aggregate course progress to understand how the course is used and how to improve it. The legal basis is our legitimate interests in running and improving our business. We have carried out a balancing assessment and consider this proportionate.

If you agree to analytics and marketing cookies, we use them to understand how the site is used and to measure and target our advertising, as described in clause 13. The legal basis is your consent.

Marketing to people who have not bought. If you gave us your email address without buying, we send you marketing emails on the basis of your consent. You can withdraw that consent at any time.

Marketing to existing customers. If you have bought from us, we may send you information about similar products and services on the basis of our legitimate interest. We gave you a clear and easy opportunity to opt out at the point we collected your details, and every message we send contains an unsubscribe link.

4. Who we share it with

We do not sell your data and we do not share it for anyone else's marketing.

We share data with the following service providers, who process it on our behalf and under contract:

Kajabi, which hosts the course platform, stores your account and progress data, and sends the course emails. Kajabi engages its own sub-processors, including providers of cloud hosting, email delivery and platform analytics. We can give you details of these on request.
Stripe, which processes card payments through Kajabi Payments. Stripe is certified to the PCI DSS standard, which governs the secure handling of card data.
Google, which provides our business email, so any message you send us is stored there.
Meta Platforms Ireland Limited, if you have consented to marketing cookies. We use the Meta Pixel to measure how our advertising performs and to show our adverts to people who have visited our site. See clause 13.
CookieYes, which manages your cookie choices on this site and records what you consented to.

We may also share data with our accountants and professional advisers, or where we are required to by law.

5. Where your data goes

Some of our service providers are based in or transfer data to the United States. Where data leaves the European Economic Area, we rely on the following safeguards:

Kajabi: the European Commission standard contractual clauses, in the 2021 form, as set out in Kajabi's data protection addendum.
Stripe: standard contractual clauses, together with the EU-US Data Privacy Framework where applicable.
Google: certification under the EU-US Data Privacy Framework.
Meta: your data is collected by Meta Platforms Ireland Limited, which is established in the EU, and may be transferred to Meta in the United States under the European Commission standard contractual clauses.

You can ask us for a copy of the safeguards that apply by emailing support@coachingbyeicca.com.

6. How long we keep it

We keep your account and course access data for as long as you have access to the course, and for 12 months after your access ends, so that we can deal with reinstatement requests and any dispute.

We keep accounting vouchers for six years from the end of the calendar year in which the financial period ended, and financial statements, accounting books, the chart of accounts and the list of accounting records for ten years from the end of the financial period, as required by the Finnish Accounting Act.

We keep marketing contact details until you unsubscribe or ask us to delete them.

We keep support correspondence for 24 months.

7. Your rights

Under the GDPR you have the right to ask us for a copy of the data we hold about you, to have inaccurate data corrected, to have your data deleted, to restrict or object to how we use it, and to receive your data in a portable format.

Where we rely on your consent, you can withdraw it at any time. This does not affect anything we did before you withdrew it.

To exercise any of these rights, email us at support@coachingbyeicca.com. We will respond within one month. If your request is complex, or you make a number of requests, we may extend that by up to two further months and will tell you if we do.

Please note that if you ask us to delete your data while you still have course access, we will usually have to close your account, and that we may need to keep certain records to meet our legal obligations.

8. Your right to object to marketing

You have the right to object at any time to our use of your personal data for direct marketing, including any profiling related to that marketing. If you object, we will stop. You can do this by using the unsubscribe link in any marketing email, or by emailing support@coachingbyeicca.com.

9. If you are unhappy

Please contact us first at support@coachingbyeicca.com and we will try to put it right.

You also have the right to complain to a data protection authority. In Finland this is the Office of the Data Protection Ombudsman (tietosuoja.fi). If you live elsewhere in the EU, you can complain to the authority in your own country.

10. Automated decisions and profiling

We do not make decisions about you by automated means that produce legal effects concerning you or similarly significantly affect you.

We may use your course progress and how you engage with our emails to decide which emails to send you. You can object to this at any time, as described in clause 8.

11. Security

We take reasonable technical and organisational measures to protect your data, and we choose service providers who do the same. No online service can be completely secure, and we cannot guarantee absolute security.

12. Children

The course is sold to adults. We do not knowingly collect data from anyone under 18.

If you are buying the course for someone under 18, you are the contracting party, the account is in your name, and you are responsible for it.

13. Cookies

A cookie is a small file placed on your device when you visit a website. We use them for the following purposes.

Strictly necessary cookies. These make the site work. They keep you logged in, remember what is in your cart, and keep the platform secure. The site cannot function without them, so they are set without asking you.

Functional cookies. These remember choices you have made, such as your language or your cookie preferences, so you do not have to set them again.

Analytics cookies. These tell us how the site is used, which pages are visited and where people run into difficulty, so that we can improve it.

Marketing cookies. These allow us and our advertising partners to measure the effect of our advertising and to show you our adverts on other websites. In particular we use the Meta Pixel, provided by Meta Platforms Ireland Limited. If you consent, it records that you visited our site and which pages you looked at, and it shares that with Meta so that we can measure how our advertising performs and show our adverts to people who have already visited us. The legal basis is your consent, and you can withdraw it at any time.

We set analytics and marketing cookies only if you agree to them. When you first visit this site you are asked to choose through our cookie banner, provided by CookieYes, and refusing is as easy as accepting. Non-essential cookies, including the Meta Pixel, are blocked until you accept them.

You can change your mind at any time using the cookie settings control on the site. You can also block or delete cookies through your browser settings, though the site may not work properly if you block the strictly necessary ones. Our main website at coachingbyeicca.com uses a separate cookie banner with its own settings control, so a choice you make there does not carry across to this site, and the other way round.

14. Changes to this policy

We may update this policy. Any updated version will be published on this page with a revised version number and date. If we make a significant change to how we use your data, we will tell you by email.

15. Contact