Privacy Policy
Coaching by Eicca
Version 1.0 | Last updated: 18 August 2026
1. Who is responsible for your data
Eicca Production Oy is the data controller for the personal data described in this policy. We are registered in Finland under business ID 1630761-3, with our registered address at Opastinsilta 3 lt. 2, 00520 Helsinki, Finland. We trade as Coaching by Eicca.
For anything relating to your data, contact us at support@coachingbyeicca.com.
This policy covers the course platform at courses.coachingbyeicca.com. Our main website at coachingbyeicca.com has its own privacy policy, which covers the contact form there and which is available at https://www.coachingbyeicca.com/privacy-policy. Both sites are operated by the same controller.
We are not required to appoint a Data Protection Officer and have not appointed one.
2. What we collect
When you buy the course, we collect your name, email address, billing address and country, and the details of your purchase. We do not collect or store your card number. Payment card details are handled directly by our payment processor.
You need to give us your name, email address and billing details in order to buy the course. Without them we cannot complete the sale.
When you use the course, we collect your login activity, which lessons you have opened and completed, and any progress or notes you save within the platform.
If you contact us, we keep your message and our reply.
If you sign up for our emails without buying, we collect your name and email address.
We also collect standard technical information when you visit the site, including your IP address, browser type and the pages you view. Our use of cookies is described in clause 13.
3. Why we use it, and on what legal basis
We use your data to give you access to the course, to take payment, to send you the emails that accompany the course, and to provide support. The legal basis is the performance of our contract with you.
We keep records of sales and payments to meet our accounting and tax obligations. The legal basis is compliance with a legal obligation.
We use technical and login data to keep the platform secure and working properly, and we look at aggregate course progress to understand how the course is used and how to improve it. The legal basis is our legitimate interests in running and improving our business. We have carried out a balancing assessment and consider this proportionate.
If you agree to analytics and marketing cookies, we use them to understand how the site is used and to measure and target our advertising, as described in clause 13. The legal basis is your consent.
Marketing to people who have not bought. If you gave us your email address without buying, we send you marketing emails on the basis of your consent. You can withdraw that consent at any time.
Marketing to existing customers. If you have bought from us, we may send you information about similar products and services on the basis of our legitimate interest. We gave you a clear and easy opportunity to opt out at the point we collected your details, and every message we send contains an unsubscribe link.
4. Who we share it with
We do not sell your data and we do not share it for anyone else's marketing.
We share data with the following service providers, who process it on our behalf and under contract:
- Kajabi, which hosts the course platform, stores your account and progress data, and sends the course emails. Kajabi engages its own sub-processors, including providers of cloud hosting, email delivery and platform analytics. We can give you details of these on request.
- Stripe, which processes card payments through Kajabi Payments. Stripe is certified to the PCI DSS standard, which governs the secure handling of card data.
- Google, which provides our business email, so any message you send us is stored there.
- Meta Platforms Ireland Limited, if you have consented to marketing cookies. We use the Meta Pixel to measure how our advertising performs and to show our adverts to people who have visited our site. See clause 13.
- CookieYes, which manages your cookie choices on this site and records what you consented to.
We may also share data with our accountants and professional advisers, or where we are required to by law.
5. Where your data goes
Some of our service providers are based in or transfer data to the United States. Where data leaves the European Economic Area, we rely on the following safeguards:
- Kajabi: the European Commission standard contractual clauses, in the 2021 form, as set out in Kajabi's data protection addendum.
- Stripe: standard contractual clauses, together with the EU-US Data Privacy Framework where applicable.
- Google: certification under the EU-US Data Privacy Framework.
- Meta: your data is collected by Meta Platforms Ireland Limited, which is established in the EU, and may be transferred to Meta in the United States under the European Commission standard contractual clauses.
You can ask us for a copy of the safeguards that apply by emailing support@coachingbyeicca.com.
6. How long we keep it
We keep your account and course access data for as long as you have access to the course, and for 12 months after your access ends, so that we can deal with reinstatement requests and any dispute.
We keep accounting vouchers for six years from the end of the calendar year in which the financial period ended, and financial statements, accounting books, the chart of accounts and the list of accounting records for ten years from the end of the financial period, as required by the Finnish Accounting Act.
We keep marketing contact details until you unsubscribe or ask us to delete them.
We keep support correspondence for 24 months.
7. Your rights
Under the GDPR you have the right to ask us for a copy of the data we hold about you, to have inaccurate data corrected, to have your data deleted, to restrict or object to how we use it, and to receive your data in a portable format.
Where we rely on your consent, you can withdraw it at any time. This does not affect anything we did before you withdrew it.
To exercise any of these rights, email us at support@coachingbyeicca.com. We will respond within one month. If your request is complex, or you make a number of requests, we may extend that by up to two further months and will tell you if we do.
Please note that if you ask us to delete your data while you still have course access, we will usually have to close your account, and that we may need to keep certain records to meet our legal obligations.
8. Your right to object to marketing
You have the right to object at any time to our use of your personal data for direct marketing, including any profiling related to that marketing. If you object, we will stop. You can do this by using the unsubscribe link in any marketing email, or by emailing support@coachingbyeicca.com.
9. If you are unhappy
Please contact us first at support@coachingbyeicca.com and we will try to put it right.
You also have the right to complain to a data protection authority. In Finland this is the Office of the Data Protection Ombudsman (tietosuoja.fi). If you live elsewhere in the EU, you can complain to the authority in your own country.
10. Automated decisions and profiling
We do not make decisions about you by automated means that produce legal effects concerning you or similarly significantly affect you.
We may use your course progress and how you engage with our emails to decide which emails to send you. You can object to this at any time, as described in clause 8.
11. Security
We take reasonable technical and organisational measures to protect your data, and we choose service providers who do the same. No online service can be completely secure, and we cannot guarantee absolute security.
12. Children
The course is sold to adults. We do not knowingly collect data from anyone under 18.
If you are buying the course for someone under 18, you are the contracting party, the account is in your name, and you are responsible for it.
13. Cookies
A cookie is a small file placed on your device when you visit a website. We use them for the following purposes.
Strictly necessary cookies. These make the site work. They keep you logged in, remember what is in your cart, and keep the platform secure. The site cannot function without them, so they are set without asking you.
Functional cookies. These remember choices you have made, such as your language or your cookie preferences, so you do not have to set them again.
Analytics cookies. These tell us how the site is used, which pages are visited and where people run into difficulty, so that we can improve it.
Marketing cookies. These allow us and our advertising partners to measure the effect of our advertising and to show you our adverts on other websites. In particular we use the Meta Pixel, provided by Meta Platforms Ireland Limited. If you consent, it records that you visited our site and which pages you looked at, and it shares that with Meta so that we can measure how our advertising performs and show our adverts to people who have already visited us. The legal basis is your consent, and you can withdraw it at any time.
We set analytics and marketing cookies only if you agree to them. When you first visit this site you are asked to choose through our cookie banner, provided by CookieYes, and refusing is as easy as accepting. Non-essential cookies, including the Meta Pixel, are blocked until you accept them.
You can change your mind at any time using the cookie settings control on the site. You can also block or delete cookies through your browser settings, though the site may not work properly if you block the strictly necessary ones. Our main website at coachingbyeicca.com uses a separate cookie banner with its own settings control, so a choice you make there does not carry across to this site, and the other way round.
14. Changes to this policy
We may update this policy. Any updated version will be published on this page with a revised version number and date. If we make a significant change to how we use your data, we will tell you by email.
15. Contact
Eicca Production Oy
Business ID 1630761-3
Opastinsilta 3 lt. 2, 00520 Helsinki, Finland
